At Affordable Heating & Cooling, your trust is the foundation of our relationship. Protecting your personal information and respecting your privacy are priorities in everything we do. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, contact us, or use our services.

1. Information We Collect

We collect information only when it’s necessary to provide the best possible service to you. This may include:

• Personal Information: Name, email address, phone number, and physical address.

• Service Information: Details about your heating, air conditioning, or indoor air quality needs, service requests, or appointments.

• Website Data: Non-personal information such as IP address, browser type, and pages visited, collected through cookies or analytics tools.

• Files or Attachments: Any documents or images you voluntarily upload when requesting estimates, financing information, or applying for employment.

We collect this information only when you choose to share it with us through forms, emails, or phone calls.

2. How We Use Your Information

We use the information you provide for purposes such as:

• Responding to inquiries or scheduling HVAC services.

• Providing free estimates or appointment confirmations.

• Processing job applications and contacting applicants.

• Improving our website’s functionality and user experience.

• Sending important updates, promotions, or company news (only if you’ve opted in).

We will never sell, rent, or share your personal data with third parties for marketing purposes.

3. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

• Secure website encryption (SSL).

• Restricted access to internal systems and customer information.

• Ongoing monitoring to help prevent unauthorized access, misuse, or loss.

While no method of online transmission is 100% secure, we continuously review and improve our systems to help keep your information safe.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and collect anonymous traffic data. Cookies help us understand which pages are most useful so we can improve our website.

You may disable cookies through your browser settings at any time. Please note that doing so may affect certain features or functionality of the site.

5. Third-Party Services

We may use trusted third-party tools—such as analytics platforms, form processors, or email service providers—to operate our website efficiently.

These providers receive only the information necessary to perform their services and are required to protect your data under their own privacy policies.

6. Your Rights

You have the right to:

• Request access to the personal information we have about you.

• Request corrections or deletion of inaccurate or outdated data.

• Withdraw consent for communications or data storage at any time.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. When information is no longer needed, it is securely deleted or anonymized.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

Last Updated: January 2026